HP - Compaq Merger

Dear customer: 

As we begin a new year, I want to take this opportunity to thank you for your business.  In one of the most difficult business cycles in decades, we value your commitment to hp and we deeply appreciate the opportunity to help you reach your business goals. 

You’ve no doubt heard much about HP’s proposed merger with Compaq Computer Corporation. You may have also heard about the Hewlett and Packard Foundations’ recent decisions to vote their respective shares in opposition to our planned merger with Compaq.  While we are disappointed by their decision, we recognize that as charitable institutions, their investment priorities must necessarily be focused on achieving conservative, short-term returns. While we respect and understand their requirements, a high-tech company competing in rapidly changing markets has different requirements.  It is this company’s job to represent the interests of all of our stakeholders – customers, partners, employees and shareowners, alike – who count on management and the Board of Directors to stay focused on leadership, value creation and growth.

At this time, it’s worth stepping back and remembering why we decided to pursue this merger in the first place  – our customers.  We recognize that customer requirements are changing.  Increasingly, customers are looking for technology investments to produce a better, faster return on investment.  They’re looking to benefit from the economics and flexibility that standards-based platforms and architectures provide.  They’re interested in working with fewer, more capable partners who can deliver integrated, end-to-end solutions.  And they’re looking to work with one of the industry’s primary innovators, a technology partner who will help lead and navigate the technology transitions ahead.  

Our merger with Compaq will help us achieve all of these objectives and more. By combining forces, we will be in a position to offer the industry’s leading server line-up spanning high-end, fault-tolerant computing systems, to UNIX servers and industry-standard servers.  We will integrate both HP and Compaq's storage portfolios to create market-leading solutions for our customers.  We double our sales resources.  We double the number of consulting, outsourcing and support resources we can focus on your business.  We increase the R&D resources focused on solving your most urgent technology challenges.  We become a much stronger competitor and a more compelling partner.  

Naturally, there are concerns associated with the challenge of executing and serving customers during a complex integration process.  It’s for this reason that our single most important priority throughout the integration process is maintaining our focus on customers.  Essential decisions around account team coverage, future product roadmaps, and technology tradeoffs are all being vetted with our customers in mind.  We constantly ask ourselves how we can minimize disruption to customers, even as we look to greatly enhance our capabilities. 

We believe that our responsibility to customers is to define the future, rather than be defined by it.  As Dave Packard often said, “To remain static is to fall behind.” On your behalf, we are determined to stay ahead.   

Best regards, 

Carly Fiorina
Chairman and Chief Executive Officer

Hewlett-Packard Company

   

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